Frequently Asked Questions
Everything you need to know about your international snacking journey.
Where do your exotic snacks come from?
We source our snacks from all over the globe, primarily focusing on unique releases from Japan, Korea, Thailand, and various European countries that aren't available in local US grocery stores.
How do you ensure the freshness of the products?
We monitor expiration dates closely and utilize climate-controlled storage facilities. Each item is inspected before shipping to ensure it meets our quality standards and arrives fresh at your door.
What is your shipping policy for fragile items?
We understand that chips and cookies are delicate. We use heavy-duty boxes and protective air-cushioning to ensure your snacks arrive in one piece, regardless of how far they travel.
Do you offer international shipping?
Currently, we ship to all 50 states within the US and to Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.
What happens if my snacks melt during transit?
While we cannot control the weather, we offer optional insulated packaging and cold packs for chocolate-based items. If an item arrives completely unusable, please contact our support team within 24 hours.
Are the ingredients listed in English?
Since these are authentic imports, original packaging is often in the native language. However, we provide English ingredient lists and allergen warnings on our product pages for your safety.